Connect directly to our customer support team via Live Chat or via email at [email protected]

Registration on “Freespinz” website is a condition for using all the products available on the website. Registration entitles you to open a “Freespinz” account free-of-charge and without obligations. Use the account to manage your bets and personal data. You can make bets with real money after you replenish your account.

To register on our website visit the “Register” section in the upper right corner. Please be careful and take into account the proposed registration requirements in order to avoid further problems. We recommend that you get acquainted with our rules in advance.

The accuracy of your data is a condition of using our products. Management of your money in your “Freespinz” account is implemented in a similar way to a bank account. We need to know your first name and last name, as well as your current residential address and post code. By entering your date of birth you verify that you are of legal age to use the services of “Company”. It is important for us to have your email address so that if you forget your password or want us to send you notifications, we will be able to get in touch with you by email.

This is done for security purposes. In the case of winnings you will only be able to receive them if you present your identification document.

You can see your account (ID) number, which was given by the company in the “My Profile” - Customer Number

No. Your registration does not bind you in any way and you are not obligated to make regular deposits or place a certain number of bets. However, by registering you agree to our General Terms and Conditions (GTC).

Please note that you will no longer be able to modify your basic data, such as your first name and last name, date of birth, the currency of your account in “Freespinz” or the country settings. Seriousness and trustworthiness are the top priorities for Freespinz. You will, however, still be able to change other data even after registration. In special cases (e.g. the personal data was filled incorrectly, etc.), “Freespinz” will verify and accept changes to your basic data if you submit the corresponding confirming document.

You don’t need to make a deposit immediately. You may make a deposit whenever you like by using the “Deposit” option.

The company reserves the right to block your account if:

• Your style of betting does not comply with the rules of our company.
• Your account is replenished by mistake.
• You use obscene phrases during telephone or “Chat” conversations.

To find out why your account has been blocked, please contact our customer support team.

If you’ve forgotten your password, first try to restore it through the site using the “Forgot your password?” option. Password recovery will not function in some cases (e.g. the e-mail address is wrong or there are technical problems). If you’ve forgotten your username or if you experience any other issues, you should contact us through Live chat or via e-mail [email protected].

To help keep your account secure, we recommend always logging out fully instead of just closing the window with the “X” button. Additionally, safeguarding your personal information and login details by not sharing them with others will further protect your account.

If you suspect that someone else has learned your password or username, please contact our support team immediately. We’ll assist in securing your account by temporarily blocking access and guiding you through steps to resolve the issue safely.

Playing in the “Freespinz” Casino requires a “Freespinz” Account. If you do not already have one, just click on the “Register” button on the Casino page and follow the simple registration process.

Once logged in, press the “Deposit” button on the top of your screen and select your desired amount and payment method.

Once logged in, you can view all your game activity in the “Bets” section. Simply choose whether you'd like to see your Sports or Casino transactions and select the date range you prefer.

A Random Number Generator (RNG) is a computer program which randomly produces the results for our online casino games. Every individual card dealt, dice rolled, or any other pertinent game action is produced by the program without any unrealistic duplication or predictability. Since the results are generated in a completely random manner with no possibility of manipulation, you always get fair results.

Freespinz offers an extensive range of games from top providers, ensuring there’s something for every type of player. From classic table games to a wide variety of Slots and Live games, including favorites like Blackjack and Roulette, there's always an exciting option to explore. Plus, we’re continually expanding our offerings to keep the experience fresh and engaging.

The standard processing time is up to 3 business days. Please note that Saturday, Sunday, and bank holidays are not considered business days, so there may be delays during these times.

Account verification is a standard procedure to uphold platform security and comply with regulations. By verifying your account, we can confirm your identity and ensure rightful ownership, helping to prevent fraudulent activities like identity theft, account breaches, and money laundering. Your information is managed with strict confidentiality. If you have any questions or need support with the verification process, we’re here to assist you every step of the way.

Typically, the verification process can take anywhere from a few hours to a few days to complete. In some cases, it may take longer if additional information or documentation is required to verify your account thoroughly. Once the process is complete, you will be able to see it in your account.

Wagering requirements refer to the number of times you need to play through (or “roll over”) your bonus amount before it can be withdrawn. For example, if the wagering requirement is x40 and your bonus is 10, you would need to place a total of 400 in bets to release the bonus for withdrawal.

You can view your transaction history by going to My Account and selecting Transaction.